Shahzain Badruddin is Co-Founder and CTO of Inntelo AI, a London-based generative AI platform transforming hotel operations and guest communications through conversational and agentic AI.

With over 15 years of experience architecting secure and scalable systems, Shahzain held senior engineering leadership roles at global brands including Marks and Spencer, Charlotte Tilbury, Wipro, and END. Clothing, where he delivered high-volume platforms serving millions of users.

At Charlotte Tilbury, Shahzain led a major re-platforming initiative that increased site performance by over 200% and boosted checkout click-through rates by 72%. At Marks and Spencer, he led the personalisation and recommendations AI/ML teams, improving search relevance by 90%.

Shahzain has a proven track record of scaling world-class engineering teams, growing departments from 6 to over 40 members, and pioneering AI adoption including computer vision and large language model integration in enterprise environments.

Inntelo AI is backed by Antler, Haatch, British Business Bank, and Look AI Ventures, with the platform deployed across hotels in the UK, UAE, and Europe, including TRYP by Wyndham Dubai and the world's tallest hotel, Ciel Dubai Marina.