Shanthi Shanmugam is Co-Founder and CEO of Casap, an agentic AI platform that automates disputes and fraud resolution for banks, credit unions, and fintechs. She leads a company that turns painful dispute experiences into loyalty building moments.

Shanthi earned a degree in electrical engineering and computer science from UC Berkeley and worked as a product manager at Meta. She then spent six years at Robinhood as a senior and group product manager, where she helped launch Robinhood Crypto and 24/7 live support.

Her Robinhood experience with customer support inspired her to tackle first-party fraud, which Casap targets as a $100 billion problem. She has been named to Inc.'s Female Founders 500 list and is a member of the Forbes Finance Council.

Casap raised a $56M Series B led by Base10 Partners, with strategic investment from Experian and Synchrony, bringing total funding to $90M. Shanthi leads the company alongside co-founder Saisi Peters, following a $25M Series A led by Emergence in 2025.

Casap serves more than 100 banks, credit unions, fintechs, and processors, and was a Best of Show winner at FinovateFall 2025. The company reports customers have cut first-party fraud losses by up to 51% and raised chargeback win rates to 96% versus a 60% industry average.