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Gradient Labs
Gradient Labs is a London-based AI startup founded in 2023 by former Monzo leaders Dimitri Masin, Neal Lathia, and Danai Antoniou. The company builds autonomous AI agents, led by its flagship product Otto, designed specifically for regulated industries such as financial services and fintech. Otto automates complex customer operations including support queries, KYC checks, lending workflows, and dispute resolution, resolving up to 90% of queries with a 98% QA pass rate while reducing operational costs by 75%. Backed by Redpoint Ventures, Octopus Ventures, CommerzVentures, and others, Gradient Labs counts Monzo, Wise, Zego, Stash, Rho, and Current among its growing client base.
Company Founded in 2023
Fintech